Welcome HSBC Auto Loan Customers
Welcome to Santander Consumer USA Inc. We look forward to servicing your auto loan, and are pleased to provide you additional service options that may offer you more convenience as a customer.
All HSBC auto loan customers were sent an account conversion letter. If you did not receive this mailing, please call 888.222.4227.
Review the FAQs on the right to find answers to detailed questions about your account conversion and payment options.
by Mail
Santander Consumer USA Inc.
P.O. Box 961245
Fort Worth, TX 76161-1245
Non-payment correspondence only
by Phone
Service Center – Toll-free: 1.888.222.4227
Mon-Thur, 7 a.m. to 11 p.m. Central Time
Fri, 7 a.m. to 9 p.m. Central Time
Sat, 7 a.m. to 5 p.m. Central Time
Sun, 7 a.m. to 9 p.m. Central Time
Make Your Payment
Santander Consumer USA ("SCUSA") will mail you a monthly statement, along with instructions for mailing your payment.
If you currently make your payment via automatic payment, your monthly deduction will continue without interruption.
In addition, Santander Consumer offers a variety of payment options for making your monthly payment, including: Pay Online, Pay by Phone, Auto Pay (ACH), Pay by Mail (regular or overnight mail), Western Union and MoneyGram. The SCUSA City Code for Western Union is "PITSTOP," with State Code "TX." Our MoneyGram Receive Code is
"1544."
You may register with our secure Account Management Portal and service your account online. You will need a valid e-mail address, your Social Security number and your birthdate to enroll.
- Paperless statements
- Online recurring or one-time payments
- Live chat with a service agent
- Update your account information
- E-mail and SMS text messaging reminders for your payment
- Enroll in Auto Pay