Welcome
CitiFinancial Auto Customers
Use your existing login credentials
(Most customers will experience a seamless login;
some may have to re-register)
Who is Santander Consumer USA Inc.?
Santander Consumer USA Inc. is a leading company in the automotive finance sector. The company has a $14.9 billion portfolio originated indirectly from more than 12,000 dealers and directly from customers via the Internet. We are a provider of finance programs that cover the entire credit spectrum. The company began originating loans in 1997, and is headquartered in Dallas. We are owned by global banking leader Santander (NYSE: STD).
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What impact will the conversion have on my retail installment contract terms?
There will be no change to the terms of your contract. Santander Consumer USA will service your auto account and provide many options that offer convenience to you. Your account will retain the same due date that you had when it was serviced by CitiFinancial Auto.
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Will I receive a new account number?
Yes, you will receive a new account number as part of the conversion. Your new account number will be mailed to you. If you have not received correspondence from us by mail, please call us at 888.222.4227.
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Will the due date of my monthly payment change?
No. Your account will retain the same due date that you had when it was serviced by CitiFinancial Auto.
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How can I make my regular monthly payment?
- If you currently pay your monthly bill using online banking or other bill payment service (ACH or debit card recurring), your regularly scheduled automatic payments will continue without interruption, although the receiving bank notation on your receipt will change to Santander Consumer USA.
- If you have verbally authorized CitiFinancial Auto to pay your loan/retail installment contract by check drawn on your bank account (the “CheckDraft” process), such authorization will cease to be valid on 10/3/10. Customers using CheckDraft will receive information from Santander Consumer USA about how to enroll in our Auto Pay program.
- If you currently pay via mail, Santander Consumer USA will mail you a new monthly statement, along with instructions for mailing your payment.
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How can I make an expedited payment?
Expedited payments can be made via telephone, online via our customer service portal, MoneyGram or Western Union. Our Web site provides details about expedited payments (and associated fees).
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I just sent a payment and it is in transit to CitiFinancial Auto. Is there anything I need to do?
Your payment will be credited to your account without interruption. CitiFinancial Auto and Santander Consumer USA are working together to process all payments made during the transition.
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Welcome to Santander Consumer USA Inc. We look forward to servicing your auto account, and are pleased to provide you additional service options that may offer you more convenience as a customer.
All CitiFinancial Auto customers were sent an account conversion letter. If you did not receive this mailing, please call 888.222.4227.
Review the FAQs on the right to find answers to detailed questions about your account conversion and payment options.
by Mail
Santander Consumer USA Inc.
P.O. Box 961245
Fort Worth, TX 76161-1245
Non-payment correspondence only
by Phone
Service Center – Toll-free: 1.888.222.4227
Mon-Thur, 7 a.m. to 11 p.m. Central Time
Fri, 7 a.m. to 9 p.m. Central Time
Sat, 7 a.m. to 5 p.m. Central Time
Sun, 7 a.m. to 9 p.m. Central Time
Make Your Payment
Santander Consumer USA ("SC USA") will mail you a monthly statement, along with instructions for mailing your payment.
- If you currently pay your monthly bill using online banking or other bill payment service (ACH or debit card recurring), your regularly scheduled automatic payments will continue without interruption, although the receiving bank notation on your receipt will change to Santander Consumer USA.
- If you have verbally authorized CitiFinancial Auto to pay your loan/retail installment contract by check drawn on your bank account (the “CheckDraft” process), such authorization will cease to be valid on 10/3/10. Customers using CheckDraft will receive information from Santander Consumer USA about how to enroll in our Auto Pay program.
In addition, Santander Consumer offers a variety of payment options for making your monthly payment, including: Pay Online, Pay by Phone, Auto Pay (ACH), Pay by Mail (regular or overnight mail), Western Union and MoneyGram. The SC USA City Code for Western Union is "PITSTOP," with State Code "TX." Our MoneyGram Receive Code is
"1544."
You may register with our secure Account Management Portal and service your account online. You will need a valid e-mail address, your Social Security number and your birthdate to enroll.
- Paperless statements
- Online recurring or one-time payments
- Live chat with a service agent
- Update your account information
- E-mail and SMS text messaging reminders for your payment
- Enroll in Auto Pay