Dealer Contact Info

Helpful Contact Numbers for Dealers

Credit Hours

We have extended underwriting hours:

Monday - Friday until 7pm (CST), Saturdays and most holidays

Credit Analyst

Toll-Free: (888) 540-5626, option 1

Credit Analyst E‑mail

The best way to reach your buyer (other than phone) is to e-mail them with the application ID number and the question you have. E-mail most buyers by typing in the buyer's first initial and their last name, followed by "@santanderconsumerusa.com"

(Example: jsmith@santanderconsumerusa.com)

Indirect Funding

Call Center: (800) 877-4696
Fax Center: (800) 215-7221

RoadLoans Funding/Credit

Call Center: (888) 276-7202
Fax Center: (800) 609-1730

CarMax Funding

Call Center: (800) 378-0949
Fax Center: (800) 609-1730

DriveTime Funding

Call Center: (800) 511-9276
Fax Center: (800) 215-7221

Back End Products Address

Santander Consumer USA
P.O. Box 961288
Fort Worth, TX, 76161

Lien holder Address

Santander Consumer USA
P.O. Box 961288
Fort Worth, TX 76161

FedEx Overnight mail & Contract Packages

Santander Consumer USA
eDocs Program, Suite 2039
4054 Willow Lake Boulevard
Memphis, TN 38153

UPS and Regular U.S. Postal Service & Contract Packages

Santander Consumer USA
eDocs Program, Suite 2039
3268 Progress Way
Wilmington, OH 45177

First Payment Address
(Before deal is funded)

Santander Consumer USA
5201 Rufe Snow Dr. Suite 400
North Richland Hills, TX 76180-6036

Regular mail

Customer payments (after deal is funded) and payoff checks

Santander Consumer USA
P.O. Box 660633
Dallas, TX 75266-0633

Overnight mail

Customer payments (after deal is funded) and payoff checks

Santander Consumer USA
1010 W. Mockingbird Lane Suite 100
Dallas, TX 75247